Ace Through the Years
Four hardware shop owners unite to start Ace Stores, Inc.
Ace Stores, Inc. officially changes its name to Ace Hardware Corporation.
By the end of the 1940s, Ace Hardware Corporation is supplying 133 Ace stores in seven states.
Ace celebrates its 35-year anniversary with sales of $24.5 million and 325 stores.
Ace begins to expand into the southeastern and western states.
With stores in nearly all 50 states, Ace expands internationally, opening a store in Guam.
A retailer ordering masking tape at a store in Michigan pushes Ace past $1 billion wholesale.
The "New Retail Age of Ace" is launched to battle the "big box" chain hardware stores and help ensure the company's growth for years to come.
Wholesale sales reach 10-year highs and the bottom line exceeds $100 million for the fourth straight year.
Ace's Clark+Kensington® semi-gloss and satin paints are ranked No. 1 by a leading consumer magazine.
12 out of 13 years ranked "Highest in Customer Satisfaction" by J.D. Power*
Each Ace Hardware store competes differently depending on their situation. In most cases, Ace stores are able to compete with big boxes by offering a convenient hardware store experience with exceptional service.
Ace Rewards members
New Stores Worldwide
Each day, we are committed to providing helpful and superior customer satisfaction in the communities we serve, revolutionizing the independent segment of our industry and being the #1 hardware distributor in the convenience hardware industry. We're dedicated to being the best provider of products, services and operating methods to convenience hardware retailers.
In business, we keep score with money, which means we get paid to perform. To do that, we must compete and win and have a lot of fun doing it. At Ace, we win with and through people, for helpful is our weapon in the world.
Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
Love the people, love the work and love the results.
For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
We recognize that we are blessed to be in the business of serving others.
We strive for greatness with a humble, modest and respectful attitude.
We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, We are Ace.
"Our Vision to be the best, most helpful hardware stores on the planet requires both a differentiated retail strategy and a world-class wholesale strategy"
President and CEO
Entrepreneur's Franchise 500
#1 In our category Entrepreneur Magazine's 500 List
Entrepreneur's Franchise 500
2020 Best of the Best Franchise
#6 on Franchise Direct Top 100 Global Franchises
#5 Franchise Times Top 200 List
Highest in Customer Satisfaction with Home Improvement Retail Stores, 13 out of 14 Years*
Temkin Experience Rating
Ace Hardware tied for the top position in the retail category, and No. 7 overall across all industries
Best in Class
The Ace Hardware brand is a favorite amongst hardware shoppers, even amongst the big box national chains. This is a direct result of our investment in our brand and core values. When it comes to customer convenience and satisfaction, Ace truly stacks up against the competition.
While other stores have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
source: Ace Brand Tracking Study: Q1'19 - Q4'19, % of past 30 day Ace shoppers who associate each brand with each statement.
|Are conveniently located||76%||59%||50%|
|Have helpful store associates||72%||51%||48%|
|Have knowledgable store associates||73%||56%||47%|
|Easy to find products I'm looking for||64%||57%||51%|
|Have quick checkouts||64%||55%||49%|
|Stands for values that are similar to mine||51%||42%||38%|
|Have employees that make them stand out from other retailers||59%||41%||37%|
Each day, we are committed to providing helpful and superior customer satisfaction in the communities we serve, revolutionize the independent segment of our industry, and be the #1 hardware distributor in the convenience hardware industry. We're dedicated to the best provider of products, services and operating methods to convenience hardware retailers.
Over $120 Million spent on National Advertising
The Power of Rewards
Ace Rewards is the single most effective means of generating increased customer transactions.
- 50 Million+ total members
- $5.7 Billion annual customer-level sales
- $42 Million in instant saving
- $148 Million incremental sales
- Ace Rewards Members make an average of 9 purchase annually
- Average transaction of $29.34
Ace is The Place for Veterans
Ace Hardware will waive its $5,000 application fee for prospective Ace retailers who are also qualified U.S. veterans.
Ace has been a proud partner of Children's Miracle Network (CMN) Hospitals and the American Red Cross since 1991. Together Ace Retailers, customers, vender partners and Corporate team members have raised over $100 million for CMN Hospitals.