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About Us

Ace Through the Years

1924

Four hardware shop owners unite to start Ace Stores, Inc.

1920

1931

Ace Stores, Inc. officially changes its name to Ace Hardware Corporation.

1930

1940

By the end of the 1940s, Ace Hardware Corporation is supplying 133 Ace stores in seven states.

1940

1959

Ace celebrates its 35-year anniversary with sales of $24.5 million and 325 stores.

1950

1963

Ace begins to expand into the southeastern and western states.

1960

1975

With stores in nearly all 50 states, Ace expands internationally, opening a store in Guam.

1970

1985

A retailer ordering masking tape at a store in Michigan pushes Ace past $1 billion wholesale.

1980

1994

The "New Retail Age of Ace" is launched to battle the "big box" chain hardware stores and help ensure the company's growth for years to come.

1990

2006

Wholesale sales reach 10-year highs and the bottom line exceeds $100 million for the fourth straight year.

2000

2013

Ace's Clark+Kensington® semi-gloss and satin paints are ranked No. 1 by a leading consumer magazine.

2010

2019

12 out of 13 years ranked "Highest in Customer Satisfaction" by J.D. Power*

The Results

Each Ace Hardware store competes differently depending on their situation. In most cases, Ace stores are able to compete with big boxes by offering a convenient hardware store experience with exceptional service.

Ace Rewards members

50M+

Total Revenue

$7.8B

Net Income

$316.9M

New Stores Worldwide

201

Same-Store Sales

25.9%

Our Values

Each day, we are committed to providing helpful and superior customer satisfaction in the communities we serve, revolutionizing the independent segment of our industry and being the #1 hardware distributor in the convenience hardware industry. We're dedicated to being the best provider of products, services and operating methods to convenience hardware retailers.

Winning

In business, we keep score with money, which means we get paid to perform. To do that, we must compete and win and have a lot of fun doing it. At Ace, we win with and through people, for helpful is our weapon in the world.

Excellence

Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.

Love

Love the people, love the work and love the results.

Integrity

For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.

Gratitude

We recognize that we are blessed to be in the business of serving others.

Humility

We strive for greatness with a humble, modest and respectful attitude.

Teamwork

We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, We are Ace.

"Our Vision to be the best, most helpful hardware stores on the planet requires both a differentiated retail strategy and a world-class wholesale strategy"

John Venhuizen
President and CEO

Our Accolades

Entrepreneur's Franchise 500

Entrepreneur's Franchise 500

#1 In our category Entrepreneur Magazine's 500 List

Entrepreneur's Franchise 500

Entrepreneur's Franchise 500

2020 Best of the Best Franchise

Franchise Direct

Franchise Direct

#6 on Franchise Direct Top 100 Global Franchises

Franchise Times

Franchise Times

#5 Franchise Times Top 200 List

J.D. Power

J.D. Power

Highest in Customer Satisfaction with Home Improvement Retail Stores, 13 out of 14 Years*

Temkin Experience Rating

Temkin Experience Rating

Ace Hardware tied for the top position in the retail category, and No. 7 overall across all industries

Best in Class

The Ace Hardware brand is a favorite amongst hardware shoppers, even amongst the big box national chains. This is a direct result of our investment in our brand and core values. When it comes to customer convenience and satisfaction, Ace truly stacks up against the competition.

While other stores have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

source: Ace Brand Tracking Study: Q1'19 - Q4'19, % of past 30 day Ace shoppers who associate each brand with each statement.

ace logo
home depot logo
lowes logo
Are conveniently located 76% 59% 50%
Have helpful store associates 72% 51% 48%
Have knowledgable store associates 73% 56% 47%
Easy to find products I'm looking for 64% 57% 51%
Have quick checkouts 64% 55% 49%
Stands for values that are similar to mine 51% 42% 38%
Have employees that make them stand out from other retailers 59% 41% 37%

Our Support

Each day, we are committed to providing helpful and superior customer satisfaction in the communities we serve, revolutionize the independent segment of our industry, and be the #1 hardware distributor in the convenience hardware industry. We're dedicated to the best provider of products, services and operating methods to convenience hardware retailers.

Over $120 Million spent on National Advertising

The Power of Rewards

Ace Rewards is the single most effective means of generating increased customer transactions.

Benefits
  • 50 Million+ total members
  • $5.7 Billion annual customer-level sales
  • $42 Million in instant saving
  • $148 Million incremental sales
  • Ace Rewards Members make an average of 9 purchase annually
  • Average transaction of $29.34